FAQ

We provide delivery to single location per order. Please make multiple orders for more than one delivery location.

We deliver from Monday to Saturday, except on public holidays. Each delivery date has limited capacity and we encourage you to place your order in advance.

Our delivery timing is per office hour from 10am to 6pm.

As demands surge pre-festive period, we may open up more delivery dates and time/slots per day.

At the moment, we do not provide delivery tracking.

All New Peng Hiang’s bakkwa are without added preservatives. Our bakkwa are best consumed immediately upon purchase to experience the authentic New Peng Hiang’s taste.

After opening, store in an air-tight container. To prevent moulding, keep the bakkwa in a cool and dry environment; keep out of direct sunlight; avoid contact with water/saliva; and cross-food contamination.

In ambient or room-temperature, New Peng Hiang’s bakkwa can be kept up to 7 days;

EXCEPT Pineapple Pork Bakkwa, Golden Coin Bakkwa & Less Sugar & Salt Pork bakkwa, which can only be kept up to 3 days in ambient or room-temperature.

If you wish to extend the shelf-life, do keep them into the fridge or freezer immediately after receiving.

In refrigerator, bakkwa can be kept up to 2 weeks.

In freezer, bakkwa can be kept up to 1 month.

However, this is only a guide/estimation. Depending on the storage and handling method, and the temperature of individual’s refrigerator and freezer, the shelf-life extension may defer.

Put the bakkwa into microwave or oven/air fryer/pan-fry at 180 degree celcius for around 5-10 minutes to reheat. Do note that these methods may cause the bakkwa to be drier and more charred. If you prefer a softer texture, you may put the bakkwa into the steamer or rice cooker for 10 minutes to reheat.

We do not accept ordering via phone or email. Please place your order via our online store.

Yes, we do accept walk-in purchase at our factory premise.

Please send your bulk order requests to  inquiry@newpenghiang.com and our friendly staff will respond to your enquiry within 2 working days. Alternatively, you may also call our office.

To avoid any misunderstanding between our staff and customers, there will be no amendment to orders after payment has been made.

Changes to delivery address and contact details must be made at least 2 working days before the date of delivery/collection. Please call our office for the changes.

Order cancellations must be made at least 2 working days before the date of delivery/collection. Last minute order cancellation will not be refunded.